With over 18 years’ experience working as a lettings agent in Hemel Hempstead, James joined the Sure Sales & Lettings team to head up the Letting division as part of the office upgrade in 2017. James’ warm and welcoming nature has won him many loyal clients over the years, who continue to seek his advice & knowledge for their property needs. James’ methodical work ethic ensures the team are always performing to the best of their abilities and he is not afraid to get stuck in and help out where needed to uphold the high level of customer service the company strives to provide.

Carla’s foundation built on diligence, dedication, and adaptability is a steadfast individual equipped with exceptional interpersonal and communication skills. Carla’s journey is marked by a relentless commitment to excellence, fortified by a keen eye for detail and a knack for effective time management. Carla’s proficiency in computer literacy serves as a cornerstone, empowering her to thrive both independently and collaboratively within diverse team settings. Whether navigating solo projects or contributing to group endeavours, Carla bring a proactive attitude and a solution-oriented approach to the table. Throughout Carla’s career, she has honed a profound understanding of the intricacies of the customer service industry. From engaging with members of the public to supporting esteemed clients and has cultivated an adept ability to discern individual needs, foster trust, and adeptly resolve issues across all levels.

In 2003, Nimesh decided to leave the corporate world, often referred to as the "rat race," and ventured into the world of residential lettings. At that time, there were only a few businesses specialising in this field, which created a significant opportunity.
SureLet established itself as a prominent player in the field of residential lettings in Hemel Hempstead. Over the years, it has become one of the longest-standing and most successful rental companies in the area. This success likely stems from a combination of market demand and Nimesh's commitment to providing high-quality service to both landlords and tenants.
In 2011, Nimesh expanded the business by establishing SureSale, which has since evolved into Sure Sales & Lettings. This expansion allowed Nimesh to offer a comprehensive range of services, including Residential Sales, Lettings, and Property Management, catering to a broader spectrum of real estate needs.
Nimesh's success can also be attributed to his ability to build a strong team of professionals around him. Having a dedicated and skilled team is often crucial for the growth and sustainability of a business. With this team's support, Nimesh has been able to drive his real estate business forward and continue to expand and thrive in the industry.

An enthusiastic and motivated graduate with practical experience in residential lettings and property management. Experienced across the full lettings lifecycle, including property advertising, conducting viewings, tenant onboarding, and ongoing tenancy support. Confident in managing communication with tenants, landlords, and contractors while maintaining accurate records and ensuring compliance with key lettings processes. Highly organised, customer-focused, and proactive in problem solving, with a strong ability to manage multiple priorities in a fast-paced property environment. Seeking to build a long-term career within the lettings sector and contribute positively to a dynamic property team.

A dynamic and results-oriented Residential Sales Manager with over six years of dedicated experience in the property industry, known for a strong track record in driving sales, exceeding targets, and fostering lasting client relationships.

Skilled in property valuation, negotiation, and market analysis, with a strategic approach that consistently aligns with clients' needs and expectations. Recognised for excellent communication and interpersonal abilities, alongside a natural talent for team leadership and motivation. Detail-oriented and committed to delivering exceptional service, Rique is eager to apply his expertise in Residential Sales Management to further enhance the team's growth and success.

Zoe has joined Sure Sales & Lettings as a property manager. Zoe has quickly excelled with Sure with her professional conduct, coupled with the first class customer service that she has offered our clients since coming on board. Zoe has a great ability to problem solve issues in order to quickly and efficiently resolve maintenance related issues, along with meditating with landlords and tenants with end of tenancy disputes. Zoe has a wonderful can do attitude and is successful in reaching amicable solutions.

Andy is a customer-focused professional with extensive experience in hospitality and courier services, recognised for his strengths in communication, problem-solving, and relationship building. While his academic background is rooted in phycology and criminology, his interests have evolved toward entrepreneurship and business, sparking a strong passion for real estate. This transition has provided him with a solid foundation in analytical thinking and strategic planning. Andy is eager to apply his diverse skill set to a dynamic real estate team, where he can contribute meaningfully and deliver exceptional client service.

Anna has joined The Sure Sales and Lettings team in July 2023, predominantly as a Saturday Sales Negotiator. She has been working in property industry in London for almost 10 years and her overall knowledge in the property sector makes her a great asset to the team. She is very passionate about properties and keen to assist the Sure team during the weekends with a view to gaining more valuable experience within this sector!

Laura benefits from having a staggering 18 years’ estate agency experience and has joined Sure Sales & Lettings as the Accounts Manager. Laura is conscientious, customer-focused, and possesses great flair in fulfilling her role which ensures prompt and efficient service to the Sure network of clients at all times. Laura’s wealth of experience and a full understanding of reconciling and preparing accounts is a key function, ensuring that the financial aspect of the business remains consistent and efficient at all times.